We offer the following payment options:
With advance payment, you receive confirmation via email immediately after placing your order. With your confirmation, you will also find our account information. Please be sure to include your order number with your payment, so that we can allocate your payment to the correct order. Your delivery will then immediately be sent on its way. Please note that, depending on the credit institute, payment can take 1-3 days to reach our account. Payments coming from outside of Germany may take up to 5 workdays to clear. In accordance with EU regulations, there will be no additional charges on payments from foreign countries made using the SEPA standard. For more details, please consult your bank, or look up the keyword "SEPA" on Wikipedia.
Payment via PayPal
You may also pay for your order via PayPal. PayPal allows you to deposit the payment method of your choice in your PayPal account. This can be adapted for any purchase during the PayPal payment process. Select PayPal as your method of payment, and you will be automatically forwarded to the PayPal website at the end of the ordering process. If you already have a PayPal account, you can log in with your PayPal username and password and confirm your payment. If you are new to PayPal, you can also either log in as a guest or open a PayPal account and then confirm your payment. Upon receipt of payment, your delivery will be shipped from our German warehouse. As with all methods of payment, you will also receive a confirmation of your order from us via email when paying via PayPal.
Payment by credit card
The card will not be charged until your order has been shipped. Your credit card details are securely encrypted and sent using SSL (Secure Socket Layer) procedures. We comply with the latest safety standards. EnergyBalance is annually audited for credit card-transaction security by the independent certification agency "Acertigo". All transactions in your shopping-cart are additionally secured using 256-bit SSL encryption.
Verified by VISA and MasterCard Secure Code offers an additional method of securely processing credit card transactions on the Internet. You don't have to install any additional software on your computer. All customers, whether registered with Verified by VISA or. MasterCard Secure Code or not, will be automatically forwarded to their bank's homepage during the payment process. There you will be asked to confirm the amount of payment by entering your personal PIN number or code. Upon successful verification, you will immediately receive our confirmation of your order.
Customers who have not been verified will also be automatically forwarded to their bank's homepage. Registration with your bank is only necessary once and is valid for all future purchases made on the Internet. Your bank will request that you identify yourself. After doing so, you will be assigned a freely configurable PIN.
Our bank account information
Please be sure to include your order number with your payment, so that we can correctly allocate your payment.
Bank: Deutsche Bank AG, Albert-Rosshaupter-Strasse 2, DE-81369 München
Recipient: EnergyBalance SA, Via della Salina 2, CH-6602 Muralto TI
IBAN: DE33 7007 0024 0809 4096 00
An invoice will be sent with every delivery. This can be found in the plastic dispatch envelope attached to your package. Statutory value added tax is listed separately on the invoice.