The protection of your privacy is very important to us. Herewith we inform you in detail about the handling of your data.

We appreciate your interest in our website. Protecting your privacy is very important to us. The following provides detailed information on how we handle your data.

Collection, processing and utilization of personal data
You can visit our website without providing any personal details. We only store access data without personal references such as the name of your Internet service provider, the website from which you visit us, or the name of the requested file. This data is assessed exclusively for the purpose of improving our services and allows no conclusions to be drawn with regard to your person.

Personal data is collected only if you voluntarily provide it in connection with your order, opening an account or registering for our newsletter. We use data that you have provided without your separate express permission exclusively for the purpose of fulfilling and processing your order After the handling of your order has been completed and we have received your full payment, your personal data will be blocked for other usage and will be erased at the end of the regulated storage period according to tax- and commercial law, provided that you have not expressly agreed to the further use of your data.  Should you register for our newsletter, we will save your email address for our own advertising purposes until you cancel your subscription. You may cancel your registration at any time.

We will save the wording of contract and send you an e-mail containing the details your order. Our terms and conditions can be viewed here at any time. You can view previous orders in your account.

Revocation of consents
You may have already given your explicit consent to the following text. We would like to point out that you may revoke your consent with regard to the future at any time.

Permission for email advertising: I would like to receive the newsletter (can be canceled at any time)

Use of cookies
We use cookies on certain pages in order to make our website more attractive to visitors and to enable the use of certain functions. Cookies are small text files that are saved on your computer. Most of the cookies we use are deleted from your hard disk after the end of your browser session (so-called session cookies).  Other cookies remain on your computer and enable us to recognize your computer during your next visit (so-called permanent cookies) These cookies are used for welcoming you by name, for saving your password so that it is unnecessary to re-enter it when reordering or to fill out forms using personal data that you have already entered. Our partner companies are not permitted to use cookies to obtain, edit or use personal details from our website.

Transfer of personal data
Some of your data will be given to the shipping company entrusted with the delivery of your order, but only the information that is necessary for that delivery. For the processing of payments we will pass relevant data on to the authorized banking institution.

Right to information
German federal data protection law guarantees you information, free of charge, about your stored personal data and, if you so wish, your right to the correction, blocking or deletion of that data.

Contact person for privacy issues:
For questions concerning the collection, processing or use of your personal information or for questions concerning the accessing of information, amendments, suspension or deletion of data, as well as revocation of previously given authorization, please contact:

Alberto Bastianini, data protection officer
EnergyBalance SA
Via della Salina 2
6602 Muralto


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address truncated by the last octet prior to its storage using the “_anonymizeIp()” method) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.