Terms

EnergyBalance provides all deliveries and services exclusively on the basis of the following General Terms and Conditions.

General Terms and Conditions

1. Scope of Application

EnergyBalance SA provides all services and deliveries exclusively on the basis of these General Terms and Conditions, as well as the prices and conditions valid at the time of the order.

These terms apply to orders placed through our online shop, in particular for deliveries to Switzerland and the Principality of Liechtenstein.

2. Conclusion of Contract

The contract enters into force upon delivery of the ordered goods, at the latest within 14 days after receipt of the order.

The customer undertakes to provide truthful information during registration and ordering. Information regarding orders, products and prices is available on the website www.energybalance.com.

In the event of obvious material, typographical or calculation errors, EnergyBalance SA reserves the right to withdraw from the contract.

3. Delivery Conditions and Delivery Times

EnergyBalance SA ships its products within Switzerland and the Principality of Liechtenstein, charging the transport costs applied by Swiss Post.

Deliveries to Germany and other countries of the European Union are carried out by GLS from our shipping location in Germany.

The delivery time for Switzerland and the Principality of Liechtenstein is generally 1 working day, subject to product availability and possible delays beyond our control.

The delivery time for countries of the European Union is generally 2–3 working days, subject to possible delays beyond our control.

We are entitled to make partial deliveries. In the case of partial deliveries, EnergyBalance SA will bear any additional shipping costs that may arise.

4. Payment Conditions

All prices include statutory VAT, unless otherwise stated.

For orders delivered to Switzerland and the Principality of Liechtenstein, the following payment methods are available:

Payment by Invoice within 20 Days

For deliveries to Switzerland and the Principality of Liechtenstein, payment by invoice is possible. The invoice is payable within 20 days from the invoice date, net of any charges.

EnergyBalance SA reserves the right to request advance payment for orders exceeding CHF 250.00 from new customers in Switzerland and Liechtenstein, as well as from customers who have already received several payment reminders.

Payment by Credit Card

You can pay for your order conveniently and securely by credit card. We accept Visa, Visa Electron and Mastercard.

The payment transaction is carried out automatically during the ordering process and the card is charged according to the conditions of the payment system.

Payment in Advance / Bank Transfer

In the case of payment in advance, the goods will be shipped after receipt of payment.

Please always include your order number as the payment reference, so that we can correctly assign your payment to your order.

Note: payment by cash on delivery is not available.

For new customers or customers who have repeatedly received payment reminders, EnergyBalance SA reserves the right to deliver only against advance payment.

5. Return of Goods and Warranty

Goods may be returned within 14 days from the invoice date, provided that they are in their original packaging, unopened and with the warranty seal intact.

The returned goods must be sent to EnergyBalance SA properly packaged, in order to avoid damage, crushing or scratches during transport. Goods damaged during transport back to EnergyBalance SA due to inadequate packaging will not be refunded.

If the customer finds defects in the ordered goods, EnergyBalance SA will replace the affected product. If replacement is not possible or if the replacement also fails, the customer is entitled to cancel the order or to a reduction of the purchase price.

6. Copyright and Database Rights

The content made available by us on our website, such as texts, graphics, logos, button icons, images, digital downloads and data collections, is the property of EnergyBalance SA or of third parties who provide us with such content or make it available on the website. This content is protected by Swiss and international copyright and database law.

The entire body of content of our online offering and our databases is also the exclusive property of EnergyBalance SA and is protected by Swiss and international copyright and database law.

Without prior express written consent, it is not permitted to extract and/or reuse parts of our offers. The entire website design, all texts, graphics, any selection or layout thereof and any software are legally protected property of EnergyBalance SA.

Copying or reproducing, including printing on paper, the entire website or parts thereof is permitted exclusively for the purpose of placing an order with EnergyBalance SA or using this website as a shopping resource.

Any other use of the materials or information available on this website, including reproduction, reuse, modification and publication for purposes other than those mentioned above, is prohibited unless we have expressly agreed to it in writing.

In particular, without the express written consent of EnergyBalance SA, it is not permitted to use data mining, robots or similar data collection and extraction programs to extract substantial parts of our offers for reuse, whether once or repeatedly.

Furthermore, without our express written consent, it is not permitted to create and/or publish your own database containing substantial parts of the EnergyBalance SA offering, such as prices or product information.

7. Applicable Law and Place of Jurisdiction

For Switzerland and the Principality of Liechtenstein, the provisions of the Swiss Code of Obligations apply.

For customers domiciled or habitually resident in Switzerland, Locarno shall be the place of jurisdiction for all matters connected with the order. EnergyBalance SA also reserves the right to bring legal action before the competent court at the customer’s place of residence.

EnergyBalance SA

EnergyBalance SA
PO Box 48
Via della Salina 2
CH-6602 Muralto
Switzerland
Toll-free phone CH & EU: 00800 0000 1000
International phone: +41 91 942 8888

Commercial Register of the Canton of Ticino:
CH-501.3.015.467-0
Sole Managing Director: Kurt Rohner
Swiss VAT No.: CHE-424.829.646
EU VAT ID: DE268637785