Cancellation policy

You have the right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party you have designated, who is not the carrier, took or has taken possession of the shipped parcel.

Right to cancel your order
You may cancel the contract within 14 days without providing any reason in written form (i.e. letter, fax, email) by returning the merchandise - if you have received it prior to the expiration of this time limit.  The time limit begins after receipt of this notification in writing, but not before the goods have been received by the recipient (in case of recurring deliveries of similar goods not before receipt of the first installment), nor before we have fulfilled our obligations to provide information as defined in Article 246 § 2 in conjunction with § 1 (1) and (2) of the Introductory Statue to the Civil Code (EGBGB) as well as our obligations pursuant to § 312g paragraph 1 sentence 1 of the Civil Code (BGB) in connection with article 246 § 3 of the Introductory Statue to the Civil Code (EGBGB) To comply with the time limit, it is sufficient that the cancellation or return of the goods be sent within the time limit as described above. Cancellations or product returns are to be sent to:

EnergyBalance SA
Via della Salina 2
6602 Muralto

Consequences of order cancellation
In the event of a valid cancellation, the payments or goods received by both parties are to be restored and, if necessary, any profit drawn (e.g. interest) surrendered.  In case you are unable to reimburse us either in total or partially for the use of goods or services received (i.e. benefits from use), you are required to offer compensation of equal value. The ordering party is only liable for compensation for the deterioration of the merchandise and use thereof in cases where such deterioration has been caused by use exceeding the normal examination of the merchandise for basic characteristics and functionality. "Examination of the merchandise for basic characteristics and functionality" is to be understood as the examination and trial of goods to the extent normally possible in a shop. Goods that can be sent by parcel post may be returned at our risk.  You are responsible for covering the regular cost of return postage if the goods delivered are as ordered. Goods that cannot be sent via parcel post will be picked up at your address. Obligations to refund any open payments must be fulfilled within 30 days. The time limit begins for you when you send your cancellation or the goods, for us, with the receipt thereof.

The right for order cancellation does not apply to the following contracts:
Contracts for the delivery of sealed goods which are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.

End of cancellation policy